| TESTIMONIALS |
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| Personal Effectiveness
Course |
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| The
session on clinical audit specification and action plans were particularly
valuable as they defined the dimensions of quality we are trying to
achieve in our Trust |
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learnt that incident reporting is not just re-active but very much
pro-active, to provide a quality service and tied to the relevance of
SMART objectives in clinical quality the team can clearly identify their
contribution to risk management and service improvements. |
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| Excellent
programme, I felt that it was a valuable refresher on relevant topics but
helped me to understand the strategic aspects of service delivery,
clinical governance and how government policy impacts on healthcare
delivery. |
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| The
programme bought home to me that common sense rules when collated together
can create a manageable care plan which can help to improve patient care |
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| I
found the use of PEST and SWOT models really useful, I will apply them in
planning service development with my team in the future |
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