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Service redesign has been actively encouraged by Government and local health and social care policy through:

• The creation and application of centrally set targets
• Major invest plan over the last decade
• The promotion of developing new ways of working  

Combining these policy initiatives has led to many NHS healthcare providers developing their service delivery and expanding their skill mix within teams. This workforce redesign (labour substitution, role enhancement and/or task delegation) has influenced the increase in, for example, nurse-led care and the development of differing ways of providing assessment and treatment for older people with long term conditions. 

Our approach is to promote standardisation of systems and structures to support procative planning and implementation of quality improvements. We facilitate our clients (through critical evaluation) to work in collaboration with key stakeholders to deliver their services (commissioning or provision) tailored to local requirements within a flexible but rigorous operational framework.

Useful tools in the process:

• Business PEST & SWOT matrix
• Project management
• Cost benefit analysis
• Return on Investment analysis
• Business planning
• Budget creation
• Capacity planning  

The outcomes of service redesign may include:

• Improved clinical outcomes
• Streamlined patient pathways and business processes
• Improved patient/service user satisfaction
• Reduction in waste and duplication
• Greater service resilience
• Improved demand management 

Last Updated on Thursday, 23 September 2010 08:04